I need to give a short plug to Kurt Kinetic for incredible customer service…
Here’s an email I sent out early last month with some postive feedback about my experiences with Kurt Kinetic trainers.
Hey folks –
I’m not normally one to send out a mass anonymous email, but I felt the need to email everybody I could think of that rides a bike – telling you to buy a Kurt Kinetic trainer.
I’ve been having some issues with my 4+ year old Kurt kinetic trainer that I’ve logged untold miles on(many many thousands), staying latched and keeping the bike stable and safe in the frame.
I emailed Kurt asking them about the issue, prepared to purchase a new frame or even a new trainer, but NO – Kurt tells me – don’t worry about it, we’ll send you a new frame AND a shipping label to send the old frame back to us, so we can test it and make things better.
Since I can’t support this great customer service by purchasing another trainer (I already have 2 Kurt trainers), I felt the least I could do was to email a bunch of people and encourage them to buy from Kurt – as they claim to have a truly lifetime warranty and they definately stand by it.
To other businesses out there – *that* is how you treat your customers. FWIW – I’ve had similar experiences with SRM USA and Saris for my powertap.